In public water and wastewater utilities, the drive to be competitive through the standard
practice of reducing operating costs by automation and increasing efficiency by better
management of infrastructure assets has met with variable success. There are reasons that these
solutions are often low-performance, and this paper presents a methodology to help increase
the probability of successful enterprise asset management implementations. The process
incorporates proven strategic planning exercises and decision science tools, along with
alignment of an organization's mission and vision, into a comprehensive, multiyear Information
Technology Master Plan.
Includes reference, table, figures.