40页的表格、图表和演讲幻灯片概述了一系列关于成本和质量管理方法的书籍的开发。报告内容包括作者的研究方法、调查方法和结果、17个案例研究的结果，以及对企业实施成本和质量管理的建议。展示美国企业当前成本和质量管理实践调查结果的图表构成了演示文稿的核心。下表显示了17家企业（包括几家水务公司）关于目前使用的成本和质量管理方法的案例研究结果。 决策矩阵提供了实现许多目标的建议方法，例如“增加任务级想法生成/持续改进”本文没有正文。

Forty pages of tables, graphs, and speaker's slides outline development of a series of books on cost and quality management methods. The presentation covers the authors' research methods, survey methods and results, findings from 17 case studies, and suggestions for businesses to implement cost and quality management. Graphs that present results of a survey regarding current costs and quality management practices in US businesses form the core of the presentation. A table shows findings of case studies of 17 businesses (including a few water utilities) regarding cost and quality management approaches currently used. A decision matrix offers suggested approaches for achieving a number of objectives, such as "increase task- level idea generation/continuous improvement." This paper includes no text.