本国际标准规定了当一个组织: a） 需要证明其能够始终如一地提供满足客户和适用法律法规要求的产品和服务，以及 b） 旨在通过有效应用系统，包括改进系统的过程，以及确保符合客户和适用的法律法规要求，提高客户满意度。 本国际标准的所有要求均为通用要求，适用于任何组织，无论其类型或规模，或其提供的产品和服务。 注1:在本国际标准中，术语“产品”或“服务”仅适用于为客户设计或要求的产品和服务。 注2:法定和监管要求可以表示为法律要求。 本国际标准适用于提供ITNS产品或服务的组织。 本标准适用于在许可核设施上开展活动的组织，须经许可方事先同意。 本国际标准中规定的要求是对客户和适用法律法规要求的补充（而非替代）。

This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms "product" or "service" only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. This International Standard applies to organizations supplying ITNS products or services. Application of this standard to organizations performing activities on a licensed nuclear site is subject to prior agreement by the Licensee. Requirements specified in this International Standard are complementary (not alternative) to customer and applicable statutory and regulatory requirements.