2001年3月15日，埃尔帕索水务公司启动了一项草坪回扣试点计划。这个 该项目将在一年结束时进行评估，不仅要量化节水，还要量化 还可以衡量客户满意度和项目实施的难易程度。财政预算案 试点项目为50万美元，回扣金额设定为每平方英尺草0.50美元 仅用于前场和侧场。最小转换面积为100平方米 英尺，但没有最大值。改造后的区域必须包括活的植物材料 当完全成熟时，将覆盖至少50%的改造区域。电视机 广告、账单插页和新闻稿被用来宣传该项目。 有兴趣的客户被要求发送已建草地的照片 转换，以及姓名、地址、电话号码和El Paso水务公司账户 数字收到后，根据以下情况决定批准或拒绝该网站: 照片和消费历史。所有记录都被输入数据库。如果获得批准，则 包含项目指南、景观信息、图表和模板的软件包 （用于绘制新设计）已邮寄给客户。客户被要求 项目获得批准后，立即邮寄拟议的景观设计。之后 转换完成后，客户被要求致电El Paso Water Utilities进行最终确认 核查访问。El Paso Water Utilities随后将拍摄照片，并验证设备的安装情况 新建工厂，确保所有设备都符合之前提交的计划和测量。 然后，客户签署了一份返利表，处理后，返利支票被邮寄到 顾客。遇到的困难是客户有时不会跟随 计划指导方针，并将在未经适当批准的情况下完成转换。在那些 例如，我们与客户合作开发了一个- 以一个基准来确定储蓄潜力 而且，在许多情况下，提供了部分信贷。包括表格、数字。

On March 15, 2001, the El Paso Water Utilities started a turf rebate pilot program. The program was to be evaluated at the end of one year to quantify not only water savings, but also to measure customer satisfaction and ease of program implementation. The budget for the pilot program was $500,000, with the rebate amount set to $0.50 per square foot of grass removed for front and side yards only. The minimum area for conversion was 100 square feet, but there was no maximum. Converted areas had to include living plant material that when fully mature would cover a minimum of 50% of the converted area. Television commercials, bill inserts, and press releases were utilized to promote the program. Interested customers were asked to send in photos of the established grass areas planned for conversion, along with name, address, phone number, and El Paso Water Utilities account number. Once received, a decision was made to either approve or reject the site based on photos and consumption history. All records were entered into a database. If approved, a package containing program guidelines, landscape information, graph paper and a template (for use in drawing the new design) was mailed to the customer. The customer was asked to mail in the proposed landscape design once approval into the program was granted. After the conversion was completed, the customer was asked to call El Paso Water Utilities for a final verification visit. El Paso Water Utilities would then take pictures and verify installation of new plants to make sure all is according to previously submitted plans and measurements. The customer then signed a rebate form and, once processed, the rebate check was mailed to the customer. Difficulties encountered were that customers sometimes would not follow program guidelines and would complete a conversion without proper approval. In those instances, we worked with the customer on a one-to-one basis to determine savings potential and, in many cases, offered a partial credit. Includes tables, figures.