本文件就非接触式交付服务相关标准中需要考虑的问题提供了一般性指导。它涵盖了执行非接触式交付服务的一般原则、角色和责任、交付方法、服务流程、质量控制和改进。 本文件适用于 —？即时配送，通常适用于零售、餐饮和医疗部门（包括在线食品配送、杂货配送和医疗用品配送）；和 —？带中间转账的最后一英里交付，通常适用于快递和电子商务领域（指包裹的最后一英里交付）。 本文件不适用于冷链物流。

This document provides general guidance on issues to be considered in standards related to contactless delivery services. It covers general principles, roles and responsibilities, delivery methods, service processes, quality control and improvements to be put in place to execute contactless delivery services. This document applies to —？instant delivery, which generally applies to the retail, catering and medical sectors (including online food delivery, grocery delivery and medical supplies delivery); and —？last-mile delivery with intermediate transfer, which generally applies to express and e-commerce fields (referring to the last-mile delivery of parcels). This document does not apply to cold chain logistics.