本报告描述了美国水厂研究基金会的发现。 （AwwaRF）题为“创建有效的IT解决方案”的项目该项目的重点是确定 并记录公共和私营部门使用的领先信息技术（IT）实践 供水设施。 该项目涉及近20个组织的合作，包括公共和私营部门 私营水务公司和行业外的标杆合作伙伴。会议的目的 基准测试项目旨在确定和记录行业领先的最佳实践 提供高价值的IT服务，使公用事业IT经理能够回答以下问题:“如何 我是否有效地提供和管理我的信息技术？" 本演示介绍了项目方法和关键项目发现。它提供了宝贵的信息 深入了解领先的IT组织和实践背后的原因。这些信息可以被使用 指导公用事业IT专业人员与行业同行进行基准测试，并实施 在他们的组织中领导实践。 该项目方法涉及北美13家水务公司的初步参与。 在项目的数据收集阶段增加了额外的“外部合作伙伴实用程序” 这个项目。目的是全面了解IT解决方案，包括影响 通过组织和工作实践，以及通过进行联合体基准测试 过程中，确定七个广泛的IT重点领域中的每一个领域的有效实践。这些做法 通过一个涉及所有参与者的调查过程进一步探索和验证，并根据调查结果对领先组织进行案例研究。包括数字。

This presentation describes the findings of an American Water Works Research Foundation (AwwaRF) project titled "Creating Effective IT Solutions." The focus of the project was to identify and document leading information technology (IT) practices being used in public and private water utilities. The project involved a collaborative effort by nearly 20 organizations, including public and private water utilities, and out-of-industry benchmarking partners. The purpose of the benchmarking project was to identify and document the industry-leading best practices for delivery of high-value IT services so utility IT managers could answer the questions, "how effectively am I delivering and managing my information technology?" The presentation describes the project approach and key project findings. It provides valuable insight into what's behind leading IT organizations and practices. The information can be used to guide utility IT professionals in benchmarking against industry peers, and implementing leading practices in their organization. The project approach involved initial participation of 13 water utilities across North America. Additional "outside partner utilities" were added during the course of the data collection phase of the project. The objective was to take a comprehensive view of IT solutions, including impacts by organization and work practices, and through conducting a consortium benchmarking process, identify effective practices in each of seven broad IT focus areas. These practices were further explored and validated through a survey process involving all participants, resulting in case studies of leading organizations based on the survey results. Includes figures.