本文介绍了马尔科姆的发现 Pirnie Inc.2004年全国71家供水企业调查 业内专家就他们对 美国公用事业公司面临的未来问题。调查 要求受访者预测未来和未来 概述公用事业公司如何为未来做好最好的准备 即将发布的问题。据受访者称，这是有效的 领导和管理是成功的关键 美国公用事业行业。受访者还建议 领导层和管理层将非常不同 在未来的岁月里。有效的领导者 未来将提供:情感方向、驾驶 在各个层面建立有效的人际关系； 战略思维，推动愿景发展 以及卓越的规划和运营；还有生意 和技术领导，驾驶复杂 财务和环境决策。钥匙 未来的这种领导方式是接班人 规划、战略规划和资产管理 今天就计划实施。包括5个参考文献、图表。

This article presents the findings of a Malcolm Pirnie Inc. 2004 national survey of 71 water utility industry experts with regard to their views on the future issues facing U.S. utilities. The survey challenged respondents to predict the future and outline how utilities can best prepare themselves for upcoming issues. According to respondents, effective leadership and management are key to the success of the U.S. utility industry. Respondents also suggested that leadership and management will be very different in the years ahead. The effective leader of the future will provide: emotional direction, driving effective interpersonal relationships at all levels; strategic thinking, driving development of vision and planning and operational excellence; and, business and technical leadership, driving complex financial and environmental decision-making. Key to this type of leadership in the future are succession planning, strategic planning, and asset management plan implementation today. Includes 5 references, figures.