Water is bottled for community relations and marketing purposes at various American Water Works subsidiary companies. Taste and odor issues occur that relate to the chlorine residual of the water, the treatment process practices of the bottler and the bottle and cap materials. The most significant problem discovered was the presence of food preservatives and flavoring. To ensure that bottled water quality is a positive reflection of America's potable water quality and service, provided the following recommendations are made. The American utility subsidiary must use bottling facilities approved by the governing state agency and not fill the bottles by manual means. Subsidiaries must verify that their bottled water complies with their state's bottled water regulations for bottling, testing, water transport, record keeping and reporting practices. Initial and periodic bacteriological testing must be conducted to verify bottled water quality. The bottling facilities must supply records indicating current certification. These facilities must fully disclose the procedures used to sanitize, rinse and fill the bottles, the treatment processes the bottled water will undergo, and the quality control testing results associated with each batch of water bottled. Bottling facilities must ensure that contamination from other bottled products (water or other beverages) does not carryover into American bottled water. The bottled water will undergo as minimal treatment as possible to maintain the integrity of America's product. Bottles will be made from virgin polyethylene terephthalate resin with an intrinsic viscosity of> 0.8 and an acetaldehyde level of < 1.0. High-density polyethylene or polyvinyl chloride materials must not be used. Caps should be made from virgin polypropylene plastics. Includes 10 references, tables, figures.