本文关注的是一个实际的质量改进过程的例子。Altamonte Springs市参与了一个名为“质量改进过程”的过程，该过程由佛罗里达电力和照明公司开发。日本的参与式管理体系曾经并现在有很大的影响。多年来，佛罗里达电力和照明公司以及该市都发现有必要调整这一过程，以适应其人口的生活方式。本文后面是一个团队的案例研究，它介绍了自己的问题，并描述了如何开发解决方案。

This paper focusses on a real life example of a Quality Improvement Process in action. The City of Altamonte Springs became involved in a process called "The Quality Improvement Process", as it had been developed by the Florida Power and Light Corporation. There was and is a liberal amount of influence from the Japanese system of participatory management. Over the years, both Florida Power and Light and the City have found it necessary to adapt the process to suite the life styles of their own population. Following the text is an case study of a team as it presented its problem and describes how it developed its solution.