本幻灯片概述了一项将客户反馈整合到在线预警系统的试点研究。在过去20年中，公用事业公司 使用客户反馈来检测 水系统问题。本演示重点介绍WITAF AwwaRF项目#3140，目的是 确定是否捕获 并对其进行了分析 客户反馈可以 将其整合到水质管理系统中 和基础设施 监控工具。13家公用事业公司参与了这项研究，研究方法包括:现场公用事业公司访问和 员工面试； 效用分析 客户反馈数据；和 文献综述。结果表明，1990-2005年间，21个供水系统 由于以下原因检测到事件: 客户反馈警告。包括表格、数字。

This slide presentation outlines a pilot study on the integration of customer feedback into online early warning systems. Over the last 20 years, utilities have used customer feedback to detect water system problems. The presentation focuses on the WITAF-AwwaRF Project #3140, with the purpose of determining whether capture and analyses of customer feedback can be integrated into a water quality and infrastructure monitoring tool. Thirteen utilities participated in the study and the methods included: onsite utility visits and staff interviews; analyses of utility customer feedback data; and, literature review. Results indicate that between 1990-2005, 21 water system incidents were detected due to customer feedback warnings. Includes tables, figures.