当今水务设施运营环境中的活动节奏和变化程度要求管理者学习并应用优秀的沟通技能。对于公用事业总经理来说，制定一个与他们选出的官员和董事会沟通并建立良好工作关系的战略尤为重要。考虑到总经理和民选官员的决策量和活动率，随着时间的推移建立起来的关系将缓解做出重大公用事业决策时的紧张局势。 本文讨论了总经理制定与当选官员沟通的战略，并就实施或扩大竞争性项目和/或其他重大支出达成协议的重要性和价值。

The pace of activity and degree of change in today's water utility operating environment require managers to learn and apply excellent communication skills. It is especially important for utility general managers to develop a strategy to communicate with their elected officials and boards and establish a good working relationship. Given the volume of decisions and rate of activity for both general managers and elected officials, an established relationship built over time will ease tension when making major utility decisions. This paper discusses the importance and value for general managers to develop strategies to communicate with elected officials and establish agreement for implementing or expanding competitive programs and/or other major expenditures.