本标准为管理层在复杂、苛刻且不断变化的环境中实现任何组织的持续成功提供指导。一个组织的持续成功体现在它能够以平衡的方式长期满足客户和其他相关方的需求和期望。这可以通过对组织环境的认识、对机会和风险的有效管理、从经验中学习，以及通过应用改进和创新来实现。 该国际标准比ISO 9001更注重质量管理；它通过系统地、持续地改进组织的绩效，满足所有相关方的需求和期望及其满意度。

This standard provides guidance to management for achieving sustained success of any organization in a complex, demanding, and ever changing, environment.The sustained success of an organization is demonstrated by its ability to satisfy the needs and expectations of its customers and other interested parties, over the long term and in a balanced way. This can be achieved through awareness of the organization's environment, the effective management of opportunities and risks, learning from experience, and through the application of improvement and innovation.This international standard provides a wider focus on quality management than ISO 9001; it addresses the needs and expectations of all interested parties and their satisfaction, by the systematic and continual improvement of the organization's performance.