本欧洲标准以“实践守则”的形式规定了在整个运输过程中有效和高效地管理客户货物所需的管理控制和关键绩效指标。 该服务的供应商旨在供该服务的供应商使用，并作为此类服务（客户）的购买者的一般指导，并且定义供应商的原则，最佳做法和义务以及客户提供关于客户将促成最有效的结果。 此外，本“业务守则”强烈建议服务提供者根据定义的标准对性能进行定期自我评估，目的是不断提高所提供服务的质量，并以促进服务提供商绩效独立审核的方式进行准备为客户保证性能测量的完整性得到保证。 附件A载有“自我评估”的推荐程序

This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process. It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome. In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained. Annex A contains a recommended procedure for "Self Assessment".