ISO/IEC TS 20000-15:20 24本文档为ISO/IEC 20000-1:20 18与两个常用框架（敏捷和DevOps）之间的关系提供了指导。任何希望了解敏捷和DevOps如何与ISO/IEC 20000-1配合使用的组织或个人都可以使用它，包括: a)已经证明或打算证明符合ISO/IEC 20000-1中规定的要求，并正在寻求有关使用敏捷或DevOps建立或改进SMS和服务的指导的组织； b)已经使用敏捷或DevOps并正在寻求有关如何使用敏捷或DevOps来支持证明符合ISO/IEC 20000-1中规定的要求的工作的指导的组织； c)希望了解使用敏捷或DevOps作为实现ISO/IEC 20000中规定的要求的支持的评估员或审核员-1. 这两种方法可以独立使用或一起使用。根据上下文，组织可以仅部署敏捷框架，仅部署DevOps框架，单独使用敏捷和DevOps框架，或者使用结合敏捷和DevOps方法的集成工作流。在任何这些情况下，本文档都可以作为在SMS中集成敏捷和DevOps实践的指南。 本文件中的指南可以帮助组织根据ISO/IEC 20000-1规划和准备合格评定，并指出组织只有通过满足ISO/IEC 20000-1中规定的所有要求才能声称合格。

ISO/IEC TS 20000-15:2024 This document provides guidance on the relationship between ISO/IEC 20000-1:2018 and two commonly used frameworks, Agile and DevOps. It can be used by any organization or person wishing to understand how Agile and DevOps can be used with ISO/IEC 20000-1, including:
a) an organization that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000-1 and is seeking guidance on the use of Agile or DevOps to establish or improve the SMS and the services;
b) an organization that already uses Agile or DevOps and is seeking guidance on how Agile or DevOps can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1;
c) an assessor or auditor who wishes to understand the use of Agile or DevOps as a support for achieving the requirements specified in ISO/IEC 20000-1.
Both approaches can be used independently or together. Depending on the context, an organization can deploy Agile frameworks only, DevOps frameworks only, use both Agile and DevOps frameworks in isolation, or use an integrated workflow with combined Agile and DevOps approaches. In any of these situations, this document can be used as guidance for the integration of Agile and DevOps practices in an SMS.
The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1, noting that an organization can only claim conformity by fulfilling all requirements specified in ISO/IEC 20000-1.