Expert systems are an emerging technology that has potential benefit to the water industry. An computer-based expert system is designed to simulate the advice and knowledge that an expert or experts provide about a problem or domain. The basic elements that comprise an expert system and the method of development of typical systems are reviewed. A simple example relates such a system to the operation of a water treatment plant. The tools (software) available for expert-system development are reviewed, and a procedural basis for evaluating the most likely application areas within water utility operation and management is presented. Includes 49 references, tables, figures.