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Facility Management - Part 7: Guidelines for Performance Benchmarking 设施管理 - 第7部分:性能指标指南
发布日期: 2012-10-17
实施日期: 2012-10-17
本欧洲标准为绩效基准提供指导方针,并包含明确的术语和定义以及设施管理产品和服务以及设施管理组织和运营的基准测试方法。 本欧洲标准为基准设施管理成本,楼面面积和环境影响以及服务质量,满意度和生产力确定了共同基础。 本欧洲标准适用于EN 15221-1定义的设备管理,详见EN 15221-4
This European Standard gives guidelines for performance benchmarking and contains clear terms and definitions as well as methods for benchmarking facility management products and services as well as facility management organisations and operations. This European Standard establishes a common basis for benchmarking facility management costs, floor areas and environmental impacts as well as service quality, satisfaction and productivity. This European Standard is applicable to Facility Management as defined in EN 15221-1 and detailed in EN 15221-4.
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归口单位: CEN/TC 348-
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