当某些功能过时时，如果公用事业公司要保持其生产力水平，就必须引入新的创新项目。如果管理层推卸这一责任，问题和低效将继续存在，变革将成为管理层的问题。包括加班、裁员、带回家的汽车和部门重组。

When certain functions become obsolete, new and innovative programs must be introduced if the utility is to maintain its level of productivity. If management shirks this responsibility, problems and inefficiencies will continue, and change will then become a problem with management. Overtime, staff cutbacks, take-home cars, and departmental reorganization are covered.