本欧洲标准提供了如何测量，实现和提高FM质量的指南。它在EN 15221框架内为EN ISO 9000，EN ISO 9001和EN 15221-2提供了补充指南。该标准提供了管理方法和管理理论的链接。 本欧洲标准适用于: - 在公共和私人组织的FM; - 客户组织和服务提供商的关系; - 全套设施产品或设施服务; - FM（内部和外部）的两种类型的服务提供商; - 所有类型的工作环境（如工业，商业，管理，军事，医疗保健等）。 本欧洲标准适用于商业服务（不是面向消费者）。 本欧洲标准不: - 更换客户组织的质量管理体系; - 提供标准表格: - 用于绩效和质量管理体系（提供质量管理体系）; - 用于定义要求; - 用于测量工具; - 服务水平; - 适用于设备管理质量体系认证（EN ISO 9001）

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories. This European Standard is applicable to: - FM in public and private organizations; - client organization and service provider relationships; - full range of facility products or facility services; - both types of service providers in FM (internal and external); - all types of working environments (e.g. industrial, commercial, administration, military, healthcare etc.). This European Standard is applicable to business services (not consumer oriented). This European Standard does not: - replace the quality management systems of the client organization; - provide standard forms: - for performance and quality management systems (delivering a quality management system); - for defining requirements; - for a measurement tool; - for service level; - apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).