由于公用事业行业性质的急剧变化，公用事业工作场所的文化素养尤其重要。因此，一个关键问题是公用事业员工的文化水平如何。但由于无法获得回答这一问题所需的经验数据，因此本文报告的四项研究均已开展。这里报告的数据清楚地表明，佛罗里达公用事业公司运营和维护人员的文化水平不足以满足当前对他们的要求，更不用说未来预期的更高要求了。包括10个参考文献和表格。

Literacy in the utility workplace is especially critical because of the dramatically changing nature of the utility business. Thus, a key question is what the literacy levels are among utility employees. But because the empirical data required to answer this question are not available, the four studies reported in this article were conducted. The data reported here clearly indicate that the literacy levels of operations and maintenance personnel at a Florida utility are not adequate for the demands currently placed on them, much less the higher demands anticipated in the future. Includes 10 references, tables.