现行

BS PD CEN/TS 16880-2015

Service excellence. Creating outstanding customer experiences through service excellence
卓越服务 通过卓越的服务创造卓越的客户体验

2015-12-31

现行

KS S ISO/TS 24082

서비스 우수성 — 탁월한 고객 경험을 달성하기 위한 우수한 서비스 디자인
卓越服务——设计卓越服务 实现卓越客户体验

2024-05-31

现行

ISO/TS 24082-2021

Service excellence — Designing excellent service to achieve outstanding customer experiences
设计卓越的服务和卓越的客户体验

2021-06-10

现行

GB/Z 43427-2023

优质服务 设计高品质服务以实现极致顾客体验
Service excellence—Designing excellent service to achieve outstanding customer experiences

2023-11-27

现行

AWWA JOINT53587

Passport to Excellence: Providing Seamless Customer Service Through a Utility System Call Center
卓越通行证:通过公用事业系统呼叫中心提供无缝的客户服务

2001-01-01

现行

AWWA IMTECH62907

Delivering Service Excellence by Focusing on Going "Back to the Basics" In the Call Center
专注于呼叫中心的“回归基础” 提供卓越服务

2006-03-01

现行

DIN SPEC 77224

Achieving Customer Delight Through Service Excellence
通过卓越的服务实现客户满意度

2011-07-01

现行

4450(RP-1011)

Utility/Customer Information Services, Part 1: Descriptions of Services and Discussion of Interoperability for Service Implementation
公用事业/客户信息服务 第1部分:服务描述和服务实施互操作性讨论

现行

4450(RP-1011)

Utility/Customer Information Services, Part 1: Descriptions of Services and Discussion of Interoperability for Service Implementation
公用事业/客户信息服务 第1部分:服务描述和服务实施互操作性讨论

现行

AWWA IMTECH62903

Billing and Metering Inconsistencies in Utility Customer Service Operations in the United States
美国公用事业客户服务运营中的计费和计量不一致

2006-03-01

现行

AWWA IMTECH62880

Customer Self Service: Utilizing Interactive Voice Response System (IVR)
客户自助服务:利用交互式语音应答系统（IVR）

2006-03-01

现行

AWWA ACE99566

Consolidating Services: Does "One-Stop" Really Work for Utility Customers
整合服务:“一站式”对公用事业客户真的有效吗

1999-01-01

现行

AWWA 51602

Using Billing and Customer Service Benchmarking to Change the Way a Utility Does Business
使用计费和客户服务基准来改变公用事业公司的经营方式

2000-12-01

现行

AWWA WSP57735

How Water Utilities Are Using Automatic Meter Reading to Transform Customer Service
水务公司如何使用自动抄表来改变客户服务

2003-03-19

现行

4451(RP-1011)

Utility/Customer Information Services, Part 2: Data Object Modeling and Mapping to BACnet™
公用事业/客户信息服务 第2部分:数据对象建模和到BACnet的映射

现行

4451(RP-1011)

Utility/Customer Information Services, Part 2: Data Object Modeling and Mapping to BACnet™
公用事业/客户信息服务 第2部分:数据对象建模和到BACnet的映射

现行

AWWA ACE93044

Private Management of Water Utilities - Economic Regulation of the UK Water Service Companies: Financing the Companies; Protecting the Customers
水务设施的私人管理——英国水务公司的经济监管:为公司融资；保护顾客

1993-01-01

现行

ETSI EG 202 843

User Group; Quality of ICT services; Definitions and methods for assessing the QoS parameters of the customer relationship stages other than utilization
用户组；信息和通信技术服务的质量；评估客户关系阶段（而非利用率）QoS参数的定义和方法

2013-03-01