BS ISO/IEC 30105-5:2016规定了IT支持企业执行的生命周期流程要求 外包业务流程的流程外包服务提供商。它定义了 计划、建立、实施、运营、监控、审查、维护和改进其服务。本文件:涵盖外包的IT业务流程；不包括IT服务，但包括类似的、相关的完整性流程；适用于服务提供商，而非客户； 适用于ITES-BPO的所有生命周期过程；为流程评估模型的应用提供指导，以及如何从战略上利用 并将其用于改进计划或风险评估中 ITES-BPO服务提供商组织。交叉引用:ISO/IEC 30105-2:2016ISO/IEC 30105-3:2016ISO/IEC 33020ISO 10241ISO/IEC 20000-1:2011ISO/IEC 30105-1ISO/IEC 30105-4ISO/IEC 33001ISO/IEC 33002ISO/IEC 33003ISO/IEC 33004ISO/IEC TR 10000-1ISO/IEC TR 20000-10购买本文件时可提供的所有当前修订。

BS ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:covers IT enabled business processes that are outsourced;is not intended to cover IT services but includes similar, relevant process for completeness;is applicable to the service provider, not to the customer;is applicable to all lifecycle processes of ITES-BPO;provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.Cross References:ISO/IEC 30105-2:2016ISO/IEC 30105-3:2016ISO/IEC 33020ISO 10241ISO/IEC 20000-1:2011ISO/IEC 30105-1ISO/IEC 30105-4ISO/IEC 33001ISO/IEC 33002ISO/IEC 33003ISO/IEC 33004ISO/IEC TR 10000-1ISO/IEC TR 20000-10All current amendments available at time of purchase are included with the purchase of this document.