加州萨克拉门托县与其他加州县不同，因为它有一个大型公共工程机构（PWA）。该机构为75万人口提供市政服务。PWA在过去6年中经历了重大的组织变革，首先是从其历史上的指挥和控制管理转变为全面质量管理，并对机构及其每个部门进行了重组。普华永道正在积极改变其管理和运营愿景、目标、结构和工作实践，以加强该组织，并启动了一项渐进的组织强化计划，以改善普华永道水质部的业务流程。本文介绍了这一长流程的各个组成部分- 长期组织强化计划。包括数字。

Sacramento County, California, is different from other California countiesbecause it has a large Public Works Agency (PWA). This Agency provides municipal services to a population of 750,000.The PWA has undergone major organizational changes in the past 6 years, beginning with the transformation from its historical command and control management to total quality management and the restructuring of the Agency and each of its departments. The PWA is actively changing its management and operation visions, goals, structures, and work practices to strengthen the organization and has initiated a progressive organizational strengthening program to improve business processes across the PWA Department of Water Quality. This paper describes the various components of this long-term organizational strengthening program. Includes figure.