本文件通过结合在组织和系统开发层面实施信通技术系统无障碍（信通技术无障碍）的指导，对信息和通信技术（信通技术）的无障碍问题采取了整体方法。 该文件为构建和维护不同用户（包括残疾用户和老年人）无障碍的信通技术系统（包括产品和服务）提供了指导方针。 本文件适用于所有类型的组织。本文件适用于信通技术系统的广度以及组织内融合和新兴技术的成果，包括但不限于:信息系统；内部网系统；网站；移动和可穿戴应用；社交媒体；和物联网（IoT）系统。它为组织提供了要求和建议: a)通过制定组织信通技术无障碍政策，确保在其政策或战略中考虑无障碍问题； b)在开发、采购、安装、操作和维护信通技术系统的整个过程中纳入对无障碍决策的考虑，并记录这些选择； c)证明关于无障碍的决定的合理性； d)通过创建和发布信息和通信技术系统的无障碍声明，在启动时向用户传达信息和通信技术系统的无障碍决定。

This document takes a holistic approach to the accessibility of information and communications technology (ICT) by combining guidance on implementing the accessibility of ICT systems (ICT accessibility) both at organizational and system development levels.
This document gives guidelines for building and maintaining ICT systems (including products and services) that are accessible to diverse users (including users with disabilities and older people).
This document is applicable to all types of organizations. This document applies to the breadth of ICT systems and the results of convergent and emerging technologies within an organization including, but not limited to: information systems; intranet systems; websites; mobile and wearable applications; social media; and Internet of Things (IoT) systems.
It gives requirements and recommendations for organizations:
a) ensuring accessibility is considered in their policies or strategy by creating an organizational ICT accessibility policy;
b) embedding the consideration of accessibility decisions through the entire process of developing procuring, installing, operating and maintaining ICT systems, and documenting these choices;
c) justifying decisions on accessibility;
d) communicating the ICT system's accessibility decisions to its users at launch, through creating and publishing its accessibility statement.