Urban water systems play an important role in the
well-being of urban regions. Assessing such systems,
however, can be extremely complicated because quantifying
system attributes is difficult. To overcome this
challenge, it is useful to develop performance indicators
to assess performance and quantify progress.
In this research, a performance indicator framework
was developed to evaluate the degree to which
urban water systems successfully satisfied stated
objectives. This framework was then applied to the
urban water system of Tehran, Iran, to evaluate the
ability of the system to achieve its performance objectives.
Seven indicators were developed and aggregated
into an overall urban water system
performance index using a fuzzy inference model.
The fuzzy inference model was then used to aggregate
the indicators into an overall urban water system
performance index.
The model presented in this article can be used to
evaluate the water system performance index for other
urban areas as well as the performance of other urban
public utility systems. Includes 33 references, table, figures.