本文件规定了制造商和/或供应商可用于满足消费者对产品合理期望的保证/保证的形式和内容。 本文件适用于新产品和二手产品的企业与消费者之间的交易，包括在线交易。本文件也适用于与完成交易的服务相关的产品（例如，购买需要更改的衣服）。交叉引用:ISO 26000:2010ISO 10393:2013ISO 10002ISO/IEC指南14购买本文件时提供的所有当前修订版均包含在购买本文件中。

This document specifies the form and content of warranties/guarantees that a manufacturer and/or supplier can use to address reasonable expectations of products by consumers. This document is applicable to transactions between businesses and consumers of new and used products, including online transactions. This document is also applicable to products associated with services to complete a transaction (such as, buying clothes that need alteration).Cross References:ISO 26000:2010ISO 10393:2013ISO 10002ISO/IEC Guide 14All current amendments available at time of purchase are included with the purchase of this document.