本文介绍了1999年1月至2000年12月在肯塔基州路易斯维尔水务公司管理配送业务系统中开发和改进的测量系统。介绍了这些措施，讨论了它们的适用性，并探讨了它们在运营和战略决策过程中的使用。举例说明了精确测量系统的必要性及其存在的好处。包括表格、数字。

This paper presents the measurement systems developed and refined from January 1999 through December 2000 in the Managing Distribution Operations Business System of the Louisville, Kentucky Water Company. The measures are introduced, their applicability discussed, and their use in operational and strategic decision making processes explored. Examples are given to support the necessity of accurate measurement systems and the benefits of their existence. Includes tables, figures.