范围:本文件描述了在组织内进行以人为中心的设计（HCD）的过程和结果。以人为本的设计旨在在交互系统的整个生命周期内满足以人为中心的质量要求（见附录E）。这些过程是从负责分析、设计和评估人机交互系统的人员的角度来描述的。过程描述包括每个过程的目的、益处、结果、典型活动和工作产品，并用于任何类型的系统生命周期中以人为中心的设计和操作所用活动的规范、实施、评估和改进。他们还可以为专业发展和认证提供基础。 这些过程与工效学/人为因素、人机交互、可用性和用户体验等领域有关。 本文件不包括以人为中心的设计的具体方法，也不描述组织重新设计的过程。 本文件的范围不包括工效学的其他方面，包括组织设计以及供人类使用的系统，并且超出了设计领域；例如，在事故原因的法医分析、数据生成和测量方法方面。 注1:ISO/TS 18152是一个范围比本文件更广的相关标准。它包括识别和处理与用户和其他利益相关者相关问题的组织流程。 本文件的预期用途是基于计算机的交互式系统。虽然这些流程适用于提供服务的交互式系统，但它们不包括这些服务的设计。这些过程的相关方面也可以应用于简单或非简单的情况- 基于计算机的交互系统。 注2:以人为本的设计集中在以人为中心的设计方面，而不是设计的其他方面，如机械结构、编程或服务的基本设计。 本文件中的过程描述为严格评估企业按照ISO/IEC 33000系列标准执行以人为中心的过程的能力提供了基础。 本文件适用于希望解决并改进其内部系统或其提供的产品和服务的以人为本设计，以及系统和系统部件采购的组织。这些流程可以应用于中小型企业以及大型组织。交叉引用:ISO 9241-20:2008 ISO 26000:2010ISO 9241-154:2013ISO/IEC 25062:2006ISO 9241-110:2006ISO指南73: eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeEEEEEE IEC 25063:2014ISO 27501MIL-STD-46855A:2011ISO/IEC 29138-1ISO/IEC FDIS 30071-1ISO DTR 9241-393ISO/IEC 30071-1ISO14000ISO/TS 20282-2ISO 9241-161:2016ISO 9241-11:2018ISO/IEC指南71:2014ISO/IEC/IEEE 15288:2015ISO 9241-112:2017ISO 9241-920:2009ISO 9001:2015ISO/IEC 33001:2015ISO/IEC/IEEE 24765:2017ISO/IEC 25064:2013ISO/IEC 25010:2011ISO/TR 16982:2002ISO 8402:1994ISO 9241-400:2007ISO/IEC 13066-1:2011ISO 9241-303:1ISO/IEC 24765:2013ISO/IEC 2509241:2012ISO 2019241:2012ISO 2019241:2013:2012ISO 2019241:2012ISO 2019241:2012ISO 2019241:2013:2013:2016ISO9241-171:2008ISO/TR 22411:2008ISO 9241-13:1998ISO/IEC 15504-6:2013ISO 26800:2011ISO/IEC TR 25060:2010购买本文件时可获得的所有现行修订均包含在购买本文件中。

Scope: This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification. The processes are associated with the domains of ergonomics/human factors, human-computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign. The scope of this document does not include other aspects of ergonomics, which include the design of organizations as well as systems for human use, and which extend beyond the domain of design; for example in the forensic analysis of the causes of accidents and in the generation of data and methods of measurement. NOTE 1 ISO/TS 18152 is a related standard with a broader scope than this document. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders. The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer-based interactive systems. NOTE 2 Human-centred design concentrates on the human-centred aspects of design and not on other aspects of design such as mechanical construction, programming or the basic design of services. The process descriptions in this document provide the basis for a rigorous assessment of an enterprise's capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards. This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.Cross References:ISO 9241-20:2008ISO 26000:2010ISO 9241-154:2013ISO/IEC 25062:2006ISO 9241-110:2006ISO Guide 73:2009ISO 31000:2018ISO 9000:2015ISO/TR 18529:2000ISO/IEC/IEEE 12207:2017ISO/IEC 20000-1:2018ISO/IEC 25066:2016ISO 9241-125:2017ISO 9241-210:2010ISO/IEC 33004:2015ISO 9241-143:2012IEC 62508:2010ISO/IEC 38500:2015ISO/IEC TR 24774:2010ISO/TS 18152:2010ISO 9241-14:1997ISO 9241-410:2008ISO/IEC 25063:2014ISO 27501MIL-STD-46855A:2011ISO/IEC 29138-1ISO/IEC FDIS 30071-1ISO DTR 9241-393ISO/IEC 30071-1ISO 14000ISO/TS 20282-2ISO 9241-161:2016ISO 9241-11:2018ISO/IEC Guide 71:2014ISO/IEC/IEEE 15288:2015ISO 9241-112:2017ISO 9241-920:2009ISO 9001:2015ISO/IEC 33001:2015ISO/IEC/IEEE 24765:2017ISO/IEC 25064:2013ISO/IEC 25010:2011ISO/TR 16982:2002ISO 8402:1994ISO 9241-400:2007ISO/IEC 13066-1:2011ISO 9241-303:2011ISO/IEC 33002:2015ISO 9241-307:2008ISO 27500:2016ISO/IEC 29136:2012ISO 9241-129:2010ISO 9241-171:2008ISO/TR 22411:2008ISO 9241-13:1998ISO/IEC 15504-6:2013ISO 26800:2011ISO/IEC TR 25060:2010All current amendments available at time of purchase are included with the purchase of this document.