本文件包括关于范围定义和规定要求适用性的指南 在ISO/IEC 20000-1中。 本文件有助于确定ISO/IEC 20000-1是否适用于组织的 情况。它说明了如何定义SMS的范围，而不管 组织有定义其他管理体系范围的经验。 本文件中的指南可帮助组织规划和准备符合性 根据ISO/IEC 20000-1进行评估。 附录A包含SMS可能的范围声明示例。给出的例子使用了一系列 从非常简单的服务供应链到复杂的服务供应链。 本文件可供负责规划SMS实施的人员使用，如下所示: 以及评估员和顾问。它补充了中给出的SMS应用指南 ISO/IEC 20000-2。 提供SMS审核和认证机构的要求见ISO/IEC 20000-6 建议使用本文件。交叉引用:ISO/IEC 20000-10ISO/IEC TR 20000-5ISO/IEC TR 20000-11ISO 19011ISO/IEC TR 20000-12ISO/IEC 27001ISO 9001ISO/IEC 20000-1ISO/IEC 27013ISO/IEC 17021-1ISO/IEC 20000-2ISO/IEC TR 20000- 7ISO/IEC 20000-6购买本文件时提供的所有现行修订版均包含在购买本文件中。

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1. This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems. The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1. Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains. This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2. Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document.Cross References:ISO/IEC 20000-10ISO/IEC TR 20000-5ISO/IEC TR 20000-11ISO 19011ISO/IEC TR 20000-12ISO/IEC 27001ISO 9001ISO/IEC 20000-1ISO/IEC 27013ISO/IEC 17021-1ISO/IEC 20000-2ISO/IEC TR 20000-7ISO/IEC 20000-6All current amendments available at time of purchase are included with the purchase of this document.