这是一个可搜索的PDF。CAN/CSA-ISO 9000-00 1范围本国际标准描述了构成ISO 9000系列主题的质量管理体系的基本原理，并定义了相关术语。本国际标准适用于以下情况:a）通过实施质量管理体系寻求优势的组织；b） 寻求其供应商对其产品要求将得到满足的信心的组织；c） 产品的用户；d） 与相互理解质量管理中使用的术语有关的人员（如供应商、客户、监管机构）；e） 组织内部或外部评估质量管理体系或审核其是否符合ISO 9001（e。 g、 审计师、监管机构、认证/注册机构）；f） 组织内部或外部就适合该组织的质量管理体系提供建议或培训的人员；g） 相关标准的开发者。CAN/CSA-ISO 9001-00 1范围1。1概述本国际标准规定了质量管理体系的要求，其中组织a）需要证明其有能力持续提供满足客户和适用法规要求的产品，b）旨在通过有效应用该体系提高客户满意度，包括持续改进体系的过程，以及确保符合客户和适用法规要求的过程。注:在本国际标准中，“产品”一词仅适用于拟用于或客户要求的产品。 1.2国际标准的应用要求是通用的，适用于所有组织，无论其类型、大小和提供的产品。如果由于一个组织及其产品的性质，本国际标准的任何要求不能适用，可以考虑将其排除在外。如果存在例外情况，则不接受符合本国际标准的声明，除非这些例外情况仅限于第7条中的要求，且此类例外情况不影响组织提供满足客户和适用法规要求的产品的能力或责任。CON/CSSA-ISO9004-00 1范围国际标准提供的准则超出ISO 9001给出的要求，以兼顾质量管理体系的有效性和效率，并因此有可能改善组织的业绩。 与ISO 9001相比，客户满意度和产品质量的目标扩展到包括相关方的满意度和组织的绩效。本国际标准适用于组织的过程，因此其所依据的质量管理原则可在整个组织内实施。本国际标准的重点是持续改进的实现，通过客户和其他相关方的满意度来衡量。本国际标准由指南和建议组成，不用于认证、监管或合同用途，也不作为实施ISO 9001的指南。

This is a searchable PDF.CAN/CSA-ISO 9000-00 1 ScopeThis International Standard describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.This International Standard is applicable to the following: a) organizations seeking advantage through the implementation of a quality management system;b) organizations seeking confidence from their suppliers that their product requirements will be satisfied;c) users of the products;d) those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers, customers, regulators);e) those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators, certificat ion/registration bodies);f) those internal or external to the organization who give advice or training on the quality management system appropriate to that organization;g) developers of related standards.CAN/CSA-ISO 9001-00 1 Scope1.1 GeneralThis International Standard specifies requirements for a quality management system where an organizationa) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, andb) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.NOTEIn this International Standard, the term 'product' applies only to the product intended for, or required by, a customer.1.2 ApplicationAll requirements of the International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.Where any requirement(s) of this International Standard cannot b e applied due to the nature of an organization and its product, this can be considered for exclusion.Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable regulatory requirements.CAN/CSA-ISO 9004-00 1 ScopeThis International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.This International Standard is applicable to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization. The focus of this International Standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.This International Standard consists of guidance and recommendations and is not intended for certification, regulatory or contractual use, nor as a guide to the implementation of ISO 9001.