ISO/TR 16982:2002提供了可用于设计和评估的以人为中心的可用性方法的信息。它详细说明了使用每种可用性方法的优点、缺点和其他相关因素。 它解释了生命周期阶段和单个项目特征对可用性方法选择的影响，并提供了上下文中可用性方法的示例。 ISO/TR 16982:2002的主要用户将是项目经理。因此，它只在必要的程度上解决技术人为因素和工效学问题，以使管理者了解其在整个设计过程中的相关性和重要性。 ISO 9241是对ISO/TR 16982:2002的补充，针对系统开发人员、规范制定者和系统购买者，对此类问题进行了更全面的处理。 尽管如此，所有参与以人为中心的系统开发的各方，包括系统的最终用户，都应该发现ISO/TR 16982:2002中的指南是相关的。 ISO/TR 16982:2002中的指南可通过使用描述待交付产品使用环境的问题清单，针对特定设计情况进行定制。选择合适的可用性方法还应考虑相关的生命周期过程。 ISO/TR 16982:2002仅限于可用性专家和项目经理广泛使用的方法。 它没有详细说明如何实现或执行所描述的可用性方法。 注:大多数方法需要人为因素专家的参与。没有足够技能和知识的个人可能不适合使用它们。

ISO/TR 16982:2002 provides information on human-centred usability methods which can be used for design and evaluation. It details the advantages, disadvantages and other factors relevant to using each usability method. It explains the implications of the stage of the life cycle and the individual project characteristics for the selection of usability methods and provides examples of usability methods in context. The main users of ISO/TR 16982:2002 will be project managers. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow managers to understand their relevance and importance in the design process as a whole. Such issues are dealt with more fully in ISO 9241 which is complementary to ISO/TR 16982:2002 and is aimed at system developers, specifiers and purchasers of systems. Nonetheless, all parties involved in human-centred system development, including the end users of systems, should find the guidance in ISO/TR 16982:2002 relevant. The guidance in ISO/TR 16982:2002 can be tailored for specific design situations by using the lists of issues characterizing the context of use of the product to be delivered. Selection of appropriate usability methods should also take account of the relevant life-cycle process. ISO/TR 16982:2002 is restricted to methods that are widely used by usability specialists and project managers. It does not specify the details of how to implement or carry out the usability methods described. NOTE Most methods require the involvement of human-factors specialists. It may be inappropriate for them to be used by individuals without adequate skills and knowledge.