本文概述了图森市水务局的客户服务计划，包括计算机化数据库的描述；书面政策、程序和工作方法；内部沟通机制；以及每个员工在实现效用目标方面的作用。

This article outlines the City of Tucson Water Department's customer service program, including description of computerized data bases; written policies, procedures, and work methods; mechanisms for internal communication; and the role of each employee in accomplishing utility goals and objectives.