ISO 41012:2017提供了设施管理（FM）协议的采购和制定指南。它强调: ·FM采购流程中的基本要素； ·FM在采购过程中的角色和责任； ·典型协议模型的开发过程和结构。 ISO 41012:2017适用于: ·与核心业务的服务和支持功能相关的战略流程； ·制定FM战略； ·制定设施服务提供协议，涵盖公共和私人服务需求以及内部和外部生产/交付选项； ·开发调频信息系统； ·FM教育和研究； ·主要工作环境（如工业、商业、行政、军事、医疗、住宿）中的组织发展和业务重组流程。

ISO 41012:2017 provides guidance on sourcing and development of agreements in facility management (FM). It highlights: · essential elements in FM sourcing processes; · FM roles and responsibilities in sourcing processes; · development processes and structures of typical agreement models. ISO 41012:2017 is applicable to: · strategic processes related to service and support functions for the core business; · development of FM strategies; · development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options; · development of FM information systems; · FM education and research; · organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).