大约18个月前，AWWA研究基金会资助了一项即将到来的研究。 水务公司员工的代际变化，题为“关键行业的继任规划” “信息时代的劳动力”。认识到这个问题并非 水利事业部，水环境研究基金会选择共同资助这项研究。 这项研究正在准备发表。研究的主要内容 包括: 劳动力人口趋势和预测分析； 对水和废水公用设施的调查，涉及与 继任计划、培训和影响公用事业公司能力的各种问题 通过代际变化积极管理； 专门为水和废水设计的劳动力规划模型 开发了公用设施，并在两个公用设施进行了初步测试； 在两家公用事业公司演示了开发培训计划的方法- 一个用于供水运营商，一个用于废水运营商（这是在 与国家建筑教育和研究中心合作）； 因此，隐性（无文件记录）知识的丧失成为一个主要问题 提出了一种在短时间内获取此类知识的方法 在一家水和废水公用事业公司开发和试验；和 为了防止大量隐性知识的流失， 将知识管理技术集成到公用事业的管理中。 基于“知识圈”方法的知识管理工具包 是开发出来的。 此外，还有展示操作和维护技能、绩效工资、， 成为“首选雇主”和其他感兴趣的话题。本文介绍了一个 项目调查结果摘要。 包括桌子。

About 18 months ago, the Awwa Research Foundation funded a study of the coming generational change in the water utility workforce titled "Succession Planning for a Vital Workforce in the Information Age". Recognizing that this problem was not unique to water utilities, the Water Environment Research Foundation elected to co-fund the study. The study is in the process of being prepared for publication. Major elements of the study included: an analysis of workforce demographic trends and forecasts; a survey of water and wastewater utilities involving a number of issues related to succession planning, training, and a variety of issues that affect a utility's ability to proactively manage through generational change; a workforce planning model designed specifically for water and wastewater utilities was developed and pilot tested at two utilities; an approach to developing training programs was demonstrated at two utilities - one for water operators and one for wastewater operators (this was done in conjunction with the National Center for Construction Education and Research); the loss of tacit (undocumented) knowledge emerged as a major concern, therefore a method for capturing such knowledge during a short period of time was developed and pilot tested at a water and wastewater utility; and, to guard against losing large amounts of tacit knowledge, integrate knowledge management techniques into the management of the utility. A knowledge management toolkit based on the "Circle of Knowledge" approach was developed. In addition, there are modules presenting operations and maintenance skill sets, merit pay, becoming an "employer of choice" and other topics of interest. This paper presents a summary of project findings. Includes table.