Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 5: Guidelines
信息技术IT支持服务业务流程外包(ITES-BPO)生命周期流程第5部分:指南
Provides guidance on the application of the process assessment model, how to strategically leverage the assessment and then how to use it in the context of an improvement programme for an ITES-BPO organization.