本文件规定了一个或多个服务提供商与客户合作，为工作相关目的对个人、团体或组织进行评估，并提供质量评估服务的要求和指导。 本文件阐述了服务提供商在以下方面的要求: a） 选择、整合、实施和评估评估程序和方法，向有评估需求的客户提出建议，执行和交付此类评估，并协助客户与评估参与者和其他人沟通； b） 评估结果和后续报告的解释； c） 评估参与者个人数据和评估数据的收集、处理和存储； d） 确保在其控制下工作并在评估过程中发挥作用的任何人员具备所需的能力和专业精神； e） 与提供评估服务有关的组织决策。 本文件还规定了可用于个人、团体或组织制定或影响的一个或多个工作相关目的的评估方法和程序，包括但不限于: -与就业相关的决策（如招聘、选拔、发展、评估、晋升、再就业、继任规划和重新分配）； -与职业相关的决策（如招聘、辅导、指导、职业康复和再就业咨询）； -团队决策（例如培训计划、团队建设）； -组织决策（例如重组、士气和文化计划、合并和收购）。 本文件中未包含详细的技术或专业规范；然而，对评估中使用的一些更常见的职业质量原则的解释（e。 g、 有效性、可靠性、公平性、标准化）包含在附录B中。尽管本附录具有信息性，但评估程序和方法的质量对于客户而言，与评估目的、相关措施的相关性、有效性、可靠性、公平性、，标准化以及与评估参与者的特殊需求有关的任何问题，以及影响评估实用性、可接受性和实用性的其他因素。 注1:ISO 10667-1规定了客户的要求。 注2:有关各种专业指南和国家标准的示例，请参见参考书目。 本文件未详细说明评估员所需的具体能力，因为这些能力取决于评估的性质。 注3:有关评估员能力的更多信息，请参见附录C。

This document establishes requirements and guidance for one or more service provider(s) in working with a client to carry out the assessment of an individual, group or organization for work-related purposes and to deliver quality assessment services. This document addresses the requirements for the service provider with respect to, among other areas: a) the choice, integration, implementation and evaluation of assessment procedures and methods in making recommendations to a client who has an assessment need, carrying out and delivering such assessments, and assisting the client in communicating with assessment participants and others; b) the interpretation of assessment results and subsequent reports; c) the collection, processing and storage of personal data of assessment participants and of assessment data; d) ensuring the required competence and professionalism of any person working under its control with a role in the assessment process; e) organizational decisions related to the delivery of assessment services. This document also specifies assessment approaches and procedures that can be carried out for one or more work-related purposes made by or affecting individuals, groups or organizations, including, but not limited to: — employment-related decisions (e.g. recruitment, selection, development, appraisal, promotion, outplacement, succession planning and reassignment); — career-related decisions (e.g. recruiting, coaching, guidance, vocational rehabilitation and outplacement counselling); — group decisions (e.g. training initiatives, team building); — organizational decisions (e.g. restructuring, morale and culture initiatives, mergers and acquisitions). No detailed technical or professional specifications are included within this document; however, an explanation of some of the more common professional quality principles used in assessment (e.g. validity, reliability, fairness, standardization) are included in Annex B. Despite the informative nature of this annex, the quality of assessment procedures and methods is important to the client in relation to the purposes of the assessment, the relevance of the measures involved, their validity, reliability, fairness, standardization and any issues relating to special needs of the assessment participant and other factors that affect the practicality, acceptability and utility of the assessment. NOTE 1 Requirements for the client are specified in ISO 10667-1. NOTE 2 See Bibliography for examples of various professional guidelines and national standards. This document does not detail the specific competences required for assessors as these are dependent upon the nature of the assessment. NOTE 3 See Annex C for further information on assessor competence.