这组视图图讨论了控制可能影响我们业务的流程的目标。涵盖的主题包括:适当的营销，以找到符合我们利益的客户；改变客户联系方式以减少管理开销；此外，将工作分为工作车间和流程，以降低安装成本。

This collection of viewgraphs discusses the objective of gaining control of a process that can affect our business. Topics covered include: proper marketing to find customers who match our interests; changing the customer contact route to reduce administrative overhead; and, separating work into job shop and flow process to reduce installation costs.