本文件提供了一个成熟度评估的范例，遵循ITES-BPO服务提供商的过程能力水平评估和组织成熟度水平测量框架。 本文件: -使用过程性能和过程能力的指标集； -帮助收集客观证据，使评估员能够确定流程评级； -帮助评估过程能力水平的结果； -作为流程的度量框架，并为提供服务的ITES-BPO组织提供组织成熟度模型； -适用于ISO/IEC 30105系列的所有用户，包括但不限于内部评估师、外部评估师、ITES-BPO服务提供商和ITES-BPO服务客户； -通过提供一个框架来衡量和得出能力和组织成熟度水平，支持绩效评估。

This document presents an exemplar for maturity assessment, following the framework for assessment of process capability levels and measurement of an organization's maturity level for an ITES-BPO service provider. This document: — uses the set of indicators for process performance and process capability; — helps to collect the objective evidence that enables an assessor to determine the process ratings; — helps to assess the result of the process capability level; — serves as a measurement framework for processes and provides an organization maturity model for ITES-BPO organizations delivering the services; — is useful for all users of the ISO/IEC 30105 series, including but not limited to internal assessors, external assessors, ITES-BPO service providers and ITES-BPO service customers; — supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.