本幻灯片演示概述了客户计费和计量系统在美国公用事业的消费和收入管理中的作用。给出了客户信息系统（CIS）的基本知识，并概述了其功能的几个方面，包括:抄表/AMR；步入式；电话和会计小组；收藏；监控和数据采集（SCADA）；城市财务管理系统；节约用水；与计费和计量相关的年度收入损失统计表 不一致——20家美国供水和废水公用事业公司；与计费和计量相关的按电表大小划分的年度收入损失统计表 差异——20家美国供水和废水公用事业公司；具体客户服务政策如何实施的示例 经营活动影响明显的收入损失；不一致和相关收入的分配 以米为单位的损耗；以及获取收入的政策和程序。包括表格、数字。

This slide presentation outlines the role of customer billing and metering systems in consumption and revenue management in U.S. public utilities. The basics of a customer information system (CIS) are given and several aspects of its functionality are outlined including: meter reading/AMR; walk-ins; telephone and accounting groups; collections; supervisory control and data acquisition (SCADA); City Financial Management System (FMS); water conservation; table of statistics on Annual Revenue Loss Associated with Billing and Metering Inconsistencies - 20 U.S. Water and Wastewater Utilities; table of statistics on Annual Revenue Loss By Meter Size Associated With Billing and Metering Discrepancies - 20 U.S. Water and Wastewater Utilities; examples of how specific Customer Service Policies and Operations affect Apparent Revenue Loss; Distribution of Inconsistencies and Related Revenue Loss by Meter Size; and, Policies and Procedures for Capturing Revenue. Includes tables, figures.