随着垄断性公用事业公司继续将自己转变为高效的商业驱动实体，劳动力正变得更加多样化。到2010年，在农村和城市地区，大约一半的劳动力将从以白人男性为主转变为以不同种族背景的女性为主。这一重大转变将给工作场所带来重大的文化挑战。本文讨论了劳动力变化的后果以及解决方案，重点是培训和发展。包括数字。

As monopoly utilities continue to transform themselves into efficient business-driven entities, the workforce is becoming more diverse. By 2010, about half of the workforce will have shifted from predominantly white male to predominantly women of various ethnic backgrounds--in rural as well as urban areas. This significant shift will cause major cultural challenges in the workplace. This paper discusses the consequences of the changing workforce along with the solution, which places an emphasis on training and development. Includes figures.