ETSI TS 103 294的目标是提供一个解决体验质量的概念。这个概念涉及以下几个方面:一个关于概念（服务、质量、QoE等）的清晰而明确的术语，因为它们应该用于解决体验质量问题。QoE的理论和抽象模型；ARCU模型。用于建模和评估QoE的操作和通用抽象；QoE分层模型。实现QoE分层模型的软件代理规范。

The goal of ETSI TS 103 294 is to provide a concept for addressing the quality of experience. This concept concerns the following aspects:A clear and unambiguous terminology concerning concepts (services, quality, QoE, etc.) as they should be used to address quality of experience.A theoretical and abstract model for QoE; the ARCU model.An operational and generic abstraction for modelling and estimating QoE; the QoE layered model.The specification of a software agent implementing the QoE layered model.