洛杉矶市长期以来一直认识到生产力发展所固有的问题 对其信息系统的利用和响应，采取了一种新的方法 为its实施工业预处理和雨水执行系统 工业废物管理和流域保护部门，该部门将使用相同的 系统经过彻底的个人需求评估，该市认识到 通过共享这些资源而获得的总体利益 不同的技术应用和业务流程。通过数据共享、改进和跨职能培训、共享检查 活动和单一系统的使用，洛杉矶市已经认可了许多 提高了效率，降低了信息系统交付和维护的资本成本 维修这些活动并非没有一些互让；然而，总体而言 这座城市及其公民的利益要求各部门合作，协调各自的利益 整体流程。本文介绍了该项目的积极影响和经验教训 其他公用事业公司也在寻求类似的业务改进。包括数字。

The City of Los Angeles has long recognized the issues inherent to the productive utilization of its information systems and in response, has taken a novel approach to the implementation of its industrial pretreatment and stormwater enforcement systems for its Industrial Waste Management and Watershed Protections Divisions, which is to use the same system. Following thorough individual needs assessments, the City recognized the overall benefits that could be derived from the shared use of these otherwise, and usually different, technology applications and business processes. Through data sharing, improved and cross-functional training, the sharing of inspection activities and the use of a single system, the City of Los Angeles has recognized many efficiencies and has reduced the capital cost of their information systems delivery and maintenance. These activities were not without some give-and-take; however, the overall benefit to the City and its citizens demanded the Divisions to work cooperatively to align their overall processes. This paper presents positive impacts as well as lessons learned for other utilities seeking similar improvement in their business operations. Includes figures.