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Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidance 信息技术-IT服务业务流程外包(ITES-BPO)生命周期过程第5部分:指南
发布日期: 2024-06-05
本文档包含支持服务提供商成熟度改进的指南。它规定了在类似情况下提供可重复、客观和可比较的评估结果,并可用于过程改进或过程能力差距确定。开展评估的框架旨在支持取得可靠的评估结果。 本文件提供了ISO/IEC核心部分的使用指南?30105?系列:ISO/IEC?30105-1,ISO/IEC?30105-2和ISO/IEC?30105-3. 本文档还介绍了?ISO/IEC 30105?系列:ISO/IEC?TS?30105-6,ISO/IEC TR?30105-7,ISO/IEC?30105-8和ISO/IEC?TS?30105-9.

This document contains the guidance on supporting maturity improvement for service providers. It specifies the provision of assessment results that are repeatable, objective and comparable within similar contexts, and can be used for either process improvement or process capability gap determination. The framework for the conduct of assessments is designed to support the achievement of dependable assessment results.

This document provides guidance on the usage of the core parts of the ISO/IEC?30105?series: ISO/IEC?30105-1, ISO/IEC?30105-2 and ISO/IEC?30105-3.

This document also introduces the extended parts of the?ISO/IEC 30105?series: ISO/IEC?TS?30105-6, ISO/IEC TR?30105-7, ISO/IEC?30105-8 and ISO/IEC?TS?30105-9.

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归口单位: ISO/IEC JTC 1/SC 40
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