消费者对水质的信心很大程度上是基于对审美特征的感知 水龙头上有很多水。不良的味道、气味、颜色和其他审美特征会减少 顾客满意度，并可能导致消费者相信水是不健康的。这 这篇论文概述了一个工具，消费者投诉手册，这有助于实用程序 帮助员工快速评估水质问题，确定潜在的来源和危害 健康影响，并确定具体投诉的解决策略。 该手册旨在确定水质来源 投诉，了解与健康相关的影响，并制定有效的策略 用于解决水质问题。此评估工具允许用户识别 各种常见水质投诉的潜在来源。 它还确定了潜在的 健康影响（如有），并概述公用事业和/或业主的具体解决策略 这些策略可能带来的影响。这个工具可以作为一个有用的，快速的参考 客户服务代表和现场运营商，并可由公用事业公司根据他们的需求进行定制 系统的具体问题。这本手册是从文献中收集信息的汇编 回顾、案例研究和过去的项目经验。包括表、图。

Consumer confidence in water quality is largely based on perception of aesthetic characteristics of water at the tap. Undesirable tastes, odors, colors, and other aesthetic traits can decrease customer satisfaction and may potentially lead consumers to believe that the water is unhealthy. This paper gives an overview of a tool, the Handbook of Consumer Complaints, that assists utility staff in quickly assessing an aesthetic water quality problem, identifying the potential source and health effects, and determining resolution strategies for the specific complaint. The Handbook was created to identify sources of water quality complaints, understand associated health-related implications, and develop an effective strategy for resolving water quality problems. This assessment tool allows the user to recognize the potential sources of a variety of common water quality complaints. It also identifies potential health effects, if any, and outlines specific resolution strategies for utilities and/or homeowners with possible implications of those strategies. This tool can be a helpful, quick reference for customer service representatives and field operators and can be tailored by utilities to their system's specific issues. The Handbook is a compilation of information gathered from literature reviews, case studies, and past project experience. Includes table, figure.