本文档支持系统用户对一致、完整、准确和可用信息的兴趣。它涉及两种可用的标准化方法:a）过程标准，其中规定了获取和提供信息产品的方式；b）信息产品标准，其中规定了信息的特性和功能要求。 根据ISO/IEC/IEEE 12207和ISO/IEC/IEEE 15288:2015的定义，采购和供应活动构成软件或系统生命周期的协议过程。为用户获取和提供信息及相关服务是这些过程的专业化。这些服务可以在信息管理过程的任何部分获得和提供，例如: - 信息管理； -信息设计与开发； -信息编辑和审查协调； -信息测试，尤其是可用性测试； -信息生产和包装； -信息分发和传递； -就信息开发工具和支持系统的选择和实施提供建议；和 -信息开发过程改进。 本文档概述了与用户获取和提供信息相关的信息管理流程。它将协议流程（采购和供应）应用于用户信息，并解决了该信息要求的准备工作。这些要求是本文件中讨论的用户信息规范和工作说明书的核心。 本文件还阐述了采购和供应过程中主要文件输出的要求:招标书和文件产品及服务建议书。 本文件旨在为用户获取或提供任何类型的信息，与信息开发或管理工具或方法无关。 本文件可能有助于获取和提供以下类型的信息，尽管它并未涵盖这些信息的所有方面: -使用动画、视频和声音的多媒体系统； -主要用于正式培训项目的计算机培训（CBT）包和专业课程材料； -描述系统软件内部操作的维护文件； -协作生成的文档，通常称为“维基”，通常需要定期整理； 和 -用户界面中包含的用户信息。 本文件适用于用户信息的收单机构和供应商，包括各种专家: -分析员（例如业务分析员、人为因素工程师），他们确定预期用户将使用系统执行的任务； -软件或系统开发过程或信息管理过程的经理； -收购过程的管理者，以及授权和批准收购的人；和 -参与提案编制的经理和作者。 在信息开发过程中具有其他角色和兴趣的人也可以咨询: -规划信息产品的结构、格式和内容要求的信息设计师和架构师； -经验丰富的作者和编辑为用户开发书面内容； -具有电子媒体专业知识的平面设计师； -用户界面设计师和工效学专家共同设计屏幕上信息的呈现方式； -可用性测试人员、信息开发审查人员、技术联系人； -为用户创建屏幕信息的工具的开发者。

This document supports the interest of system users in having consistent, complete, accurate, and usable information. It addresses both available approaches to standardization: a) process standards, which specify the way that information products are to be acquired and supplied; and b) information product standards, which specify the characteristics and functional requirements of the information. As defined in ISO/IEC/IEEE 12207 and ISO/IEC/IEEE 15288:2015, the acquisition and supply activities make up the agreement processes of the software or system life cycle. Acquisition and supply of information for users and related services are specializations of those processes. Such services can be acquired and supplied for any part of the information management process, such as the following: - information management; - information design and development; - information editing and review coordination; - information testing, particularly usability testing; - information production and packaging; - information distribution and delivery; - advice on the selection and implementation of information development tools and supporting systems; and - information development process improvement. This document provides an overview of the information management processes that are relevant to the acquisition and supply of information for users. It applies the Agreement processes (acquisition and supply) to information for users, and addresses the preparation of requirements for this information. These requirements are central to the information for users specification and statement of work discussed in this document. This document also addresses requirements for primary document outputs of the acquisition and supply process: the request for proposal and the proposal for documentation products and services. This document is intended for use in acquiring or supplying any type of information for users and is independent of information development or management tools or methodologies. This document might be helpful for acquiring and supplying the following types of information, although it does not cover all aspects of them: - multimedia systems using animation, video, and sound; - computer-based training (CBT) packages and specialized course materials intended primarily for use in formal training programs; - maintenance documentation describing the internal operation of systems software; - collaboratively generated, often known as "wiki", documentation, which will usually need to be curated periodically; and - information for users incorporated into the user interface. This document is applicable to acquirers and suppliers of information for users, including a variety of specialists: - analysts (e.g., business analysts, human factors engineers) who identify the tasks that the intended users will perform with the system; - managers of the software or system development process or the information management process; - managers of the acquisition process, and those who authorize and approve acquisitions; and - managers and authors involved in proposal preparation. It can also be consulted by those with other roles and interests in the information development process: - information designers and architects who plan the structure, format, and content requirements of information products; - experienced authors and editors who develop the written content for information for users; - graphic designers with expertise in electronic media; - user interface designers and ergonomics experts working together to design the presentation of the information on the screen; - usability testers, information development reviewers, technical contacts; - developers of tools for creating on-screen information for users.