Quality management — Guidelines for quality management in projects
质量管理体系 - 项目质量管理指南(ISO 10006:2003)
发布日期:
2017-11-29
ISO 10006:2017给出了在项目中应用质量管理的指南。
它适用于在不同环境下,从事复杂程度不同的项目的组织,无论规模大小,持续时间长短,无论是单个项目还是项目组合的一部分,无论涉及何种产品/服务或过程,旨在通过在项目中引入质量管理来满足项目相关方。这可能需要对指南进行一些调整,以适应特定的项目。
ISO 10006:2017本身并不是项目管理指南。本文件介绍了项目管理过程中的质量指南。ISO 21500涵盖了项目管理和相关流程的指南。
ISO 10006:2017阐述了“项目质量管理”和“项目质量管理体系”的概念。以下主题和条款分别阐述了这些问题:
-项目质量管理包括:项目质量管理体系(第4条);项目管理责任(第5条);项目中的资源管理(第6条);项目中的产品/服务实现(第7条);以及项目的测量、分析和改进(第8条);
-项目中的质量管理体系包括:项目特征(4.1);项目质量管理原则(4.2);项目质量管理流程(4.3);以及该项目的质量计划(4.4)。
ISO 10006:2017 gives guidelines for the application of quality management in projects.
It is applicable to organizations working on projects of varying complexity, small or large, of short or long duration, being an individual project to being part of a programme or portfolio of projects, in different environments, and irrespective of the kind of product/service or process involved, with the intention of satisfying project interested parties by introducing quality management in projects. This can necessitate some tailoring of the guidance to suit a particular project.
ISO 10006:2017 is not a guide to project management itself. Guidance on quality in project management processes is presented in this document. Guidance on project management and related processes is covered in ISO 21500.
ISO 10006:2017 addresses the concepts of both "quality management in projects" and "quality management systems in projects". These are distinguished by being addressed separately by the following topics and clauses:
- quality management in projects includes: quality management systems in projects (Clause 4); management responsibility in projects (Clause 5); resource management in projects (Clause 6); product/service realization in projects (Clause 7); and measurement, analysis and improvement in projects (Clause 8);
- quality management systems in projects includes: project characteristics (4.1); quality management principles in projects (4.2); project quality management processes (4.3); and a quality plan for the project (4.4).