本文讨论了基于网络技术在公用事业和市政机构中的应用，如何计算和衡量绩效。该方法基于个人申请和员工职位。小而具体的好处被汇总起来用于财务分析。这将创建一个审计跟踪，如果有必要，它将提供一个框架来记录未来的系统性能。本文介绍了在企业环境中实施基于web的GIS应用程序的大型组织的性能指标。包括桌子。

This paper discusses ways that performance, based on the implementation of web-based technology in utility and municipal organizations, can be calculated and measured. The approach is based on individual applications and staff positions. The small, specific benefits are aggregated for the financial analysis. This creates an audit trail, and if necessary, it provides a framework for documenting future system performance. Performance metrics obtained from a large organization implementing web-based GIS applications in an enterprise setting are presented. Includes table.