本国际标准提倡在开发、实施和改进质量管理体系的有效性时采用过程方法，通过满足客户要求来提高客户满意度。包括对采用过程方法至关重要的具体要求。作为一个系统，理解和管理相互关联的过程有助于组织在实现预期结果方面的有效性和效率。这种方法使组织能够控制系统过程之间的相互关系和相互依赖性，从而提高组织的整体绩效。过程方法涉及过程及其相互作用的系统定义和管理，以便根据组织的质量方针和战略方向实现预期结果。 可以使用“计划-执行-检查-行动”（PDCA）模式循环，实现对流程和整个系统的管理，整体重点放在基于风险的思维上，旨在利用机会和防止不良结果。在质量管理体系中应用过程方法能够:a）理解并一致地满足要求；b） 从附加值的角度考虑过程；c） 实现有效的过程绩效；d） 基于数据和信息评估的流程改进。

This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. Specific requirements considered essential to the adoption of a process approach are included.Understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its intended results. This approach enables the organization to control the interrelationships and interdependencies among the processes of the system, so that the overall performance of the organization can be enhanced.The process approach involves the systematic definition and management of processes, and their interactions, so as to achieve the intended results in accordance with the quality policy and strategic direction of the organization. Management of the processes and the system as a whole can be achieved using the Plan-Do-Check-Act (PDCA) model cycle with an overall focus on risk-based thinking aimed at taking advantage of opportunities and preventing undesirable results.The application of the process approach in a quality management system enables:a) understanding and consistency in meeting requirements;b) the consideration of processes in terms of added value;c) the achievement of effective process performance;d) improvement of processes based on evaluation of data and information.