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Case Study of a Customer Complaint Regarding Copper Pipe Corrosion 关于铜管腐蚀的客户投诉案例研究
发布日期: 2002-11-01
客户服务是内华达州南部水务局(SNWA)和拉斯维加斯河谷水区(LVVWD)的首要任务。最近,一位客户投诉铜腐蚀,并进行了广泛的调查和分析。该客户声称,他们收到的水中含有沙子,这些沙子冲刷了他们的铜管,导致他们的水变绿,出现在居民的浴缸中。通过水质分析、能量色散X射线(EDX)分析和数字显微照相,SNWA和LVVWD向客户保证,他们在水表上收到的水符合所有联邦饮用水标准,并且他们的腐蚀问题可能是由他们的错误造成的- 现场处理系统。从那时起,客户已采取措施解决问题,绿水事件已经平息。包括2个参考文献、表格和图表。
Customer service is a high priority for the Southern Nevada Water Authority (SNWA) and the Las Vegas Valley Water District (LVVWD). Recently, a customer complaint regarding copper corrosion underwent an extensive investigative and analytical program. The customer asserted that the water they received contained sand that scoured their copper pipes causing their water to turn green and appear in residents' bathtubs. Through water quality analysis, Energy Dispersive X-ray (EDX) analysis, and digital photomicrography, the SNWA and LVVWD reassured the customer that the water they receive at the meter meets all federal drinking water standards, and their corrosion issues were likely created by their on-site treatment system. Since then, the customer has taken measures to remedy the problem and the green water episodes have subsided. Includes 2 references, tables, figures.
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发布单位或类别: 美国-美国给水工程协会
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