本powerpoint演示文稿概述了西雅图公用事业公司（SPU）衡量绩效的原因，SPU衡量的内容和方式，包括水务部门提供的指导和西雅图的具体属性，绩效衡量的结果，以及杰出的想法。绩效衡量目标包括: 创建持续改进流程； 链接到公司战略计划； 建立客户和环境关系 服务水平； 确定目标、倡议和工作 计划；和 创造通往卓越的途径。水提供的指导 涉及的行业: 平衡计分卡； 有效的公用事业管理； 三重底线方法； 质量服务措施；和 基准测试和研究项目。 西雅图特定属性下概述的主题包括: 战略商业计划和服务水平； 资产管理； 关键绩效指标； 业务措施和成绩；和 标杆管理介绍中概述的未决问题包括: 共同定义； 数据质量； 解释因素/标准化 信息 披露 数据和测量文化问题；和 将计量与预算相结合/ 成本核算/工作流程 改善该演示文稿包括水务部门在有效利用方面的合作概况 管理，以及西雅图公共事业公司2007-2008年战略商业计划的基本要素。包括表格、数字。

This powerpoint presentation outlines the reasons why Seattle Public Utilities (SPU) measures performance, what and how does SPU measure including guidance provided by the water sector and Seattle-specific attributes, results of performance measurement, and outstanding ideas. Performance measurement objectives include: create a continual improvement process; link to the corporate strategic plan; establish customer and environmental service levels; determine targets, initiatives and work plans; and, create pathways to excellence. Guidance Provided By Water Sector involved: balanced scorecard; effective utility management; triple bottom line approach; qualserve measures; and, benchmarking and research projects. Topics outlined under Seattle-specific attributes includes: Strategic Business Plan and service levels; asset management; Key Performance Indicators; operational measures and accomplishments; and, benchmarking. Outstanding issues outlined in the presentation include: common definitions; quality of data; explanatory factors / normalize information; disclosure; data and measurement culture issues; and, integrate measurement with budget / cost accounting / work process improvement. The presentation includes copies of the fact sheet on Water Sector Collaboration on Effective Utility Management, and Essential Elements of Seattle Public Utilities' Strategic Business Plan 2007-2008. Includes tables, figures.