介绍性文本1.引文，开始和解释2.委员会职员的行为3.对可记录投诉采取的行动4.严重投诉以外的投诉5.严重投诉6.免除处理投诉的要求7.撤回投诉8.延期9.保留记录签名说明

Introductory Text1.Citation, commencement and interpretation2.Conduct of the Commission’s staff3.Action to be taken in relation to a recordable complaint4.Complaints other than serious complaints5.Serious complaints6.Dispensation from requirement to handle a complaint7.Withdrawn complaints8.Postponement9.Keeping of recordsSignatureExplanatory Note